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Your Service Plan

An individual service plan is often called an ISP, a service plan, or just someone's plan.

Service plans help to create a shared understanding of how the needs identified in an assessment will be addressed using available services. It is also a contract between the person receiving services, the provider of each service, the county board board of developmental disabilities, DODD, and Medicaid.

The services in a service plan might including things such as

  • someone to help you cook meals,
  • someone to help you get to and from work,
  • or someone to help you get in and out of the shower.

Because each person's needs are different, each plan is different.

Your plan will have information about

  • what matters to you,
  • the services you need to be healthy and safe,
  • the things that help you get out into the community,
  • things you like and things you are good at,
  • things you want help with and things you want to do on your own,
  • and the goals you have for yourself.

Your plan should be easy to understand. It can be in words, in pictures, or translated into other languages.

Coordinating Services

After you work with your county board of developmental disabilities to complete an assessment, a service and support coordinator, known as an SSA, will begin working with you to put together your service plan.

Your SSA will help to coordinate services to meet the needs from your assessment using all available resources. Your SSA will help to coordinate

  • any unpaid supports or people you know who can provide help with the things you need,
  • any local or community resources such as a neighborhood program that helps provide transportation,
  • any programs available through the county board,
  • or enrollment in a waiver.

You have the right to make decisions about the services in your plan. Talk with your SSA about changes to your plan

  • if your needs change,
  • if you feel like you aren't getting what you need,
  • if your services aren’t happening the way they are listed in your plan,
  • if you change your mind about the services you want,
  • or if you change your mind about who you want to provide a service.

The needs identified in your assessment help to make up the services listed in your service plan, so when your needs change you can ask for a new assessment.

Your SSA will look over your last assessment and talk with you about what has changed and what has stayed the same. They will then complete a new assessment as needed to reflect changes.

Ari's Service Plan

As an example, Ari needs help getting showered and dressed for work on mornings when his wife goes to work early.

Ari’s service plan includes Homemaker/Personal Care services to help him with these daily living needs.

He needs help getting undressed and getting in and out of the shower. Once he is in the shower, he doesn’t need help bathing. It makes Ari very uncomfortable when someone tries to help him bathe.

Ari wants to make sure this is clear in his service plan so that the person providing this service knows. Ari and his SSA work to provide a clear description in the service plan of how best to support him.