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Interviewing Service Providers

Provider Agencies certified to work with DODD are each responsible required to conduct background checks on employees and ensure employees meet qualifications for age and education, as well as initial and ongoing training. Independent providers show proof of meeting those requirements to DODD before becoming certified to provide services. Learn more about provider certification.

Here are some questions to consider when interviewing a new service provider.


 Provider Agency

  • How long has your company been around and how big is it?  

  • What experience do you have working with my specific needs or condition, for example

    • What sort of experience do the staff at your agency have working with people with Autism?

    • How many people does your agency currently support with Prader-Willi syndrome?

  • Why are you interested in providing services for me?

  • How will we work together to make sure I am getting the best possible support? 

  • How soon can services start?

  • I am working with another provider right now, how will you handle the transition to your services?

  • How do you measure someone's satisfaction with the services your agency provides?

  • How do you handle problems or complaints?

  • Who should I call if I have any questions or concerns?

  • What is a difficult scenario your staff encountered while providing services and what was the outcome of the situation?

  • What is your emergency protocol? What happens if there is an emergency while you are providing my services?

  • What is your back up plan for staff that calls off? How will I be effected if someone calls off that is supposed to be working with me?

  • What qualifications are required of your staff?

  • What kind of training do your staff go through?

  • Are any additional background checks or training required of your staff?

  • Are background checks done annually or only initially?

  • Do I have a say in which of your staff provides my services? If someone is not a good fit, can I ask not to have them come back? 

  • What is the staff retention rate for people who provide services for your agency? 

  • What do you tell staff about being respectful while working in someone's home?

 

Independent Provider

  • How long have you been providing services? 

  • Did you work for an agency before or have you always provided services independently?

  • How long do you typically support someone? Have there been people you have worked with for a long time, a year or more? 

  • What experience do you have working with my specific needs or condition, for example

    • What sort of experience do the staff at your agency have working with people with Autism?

    • How many people does your agency currently support with Prader-Willi syndrome?

  • Why are you interested in providing services for me?

  • How will we work together to make sure I am getting the best possible support? 

  • How soon can services start?

  • I am working with another provider right now, how will you handle the transition to your services?

  • How do you measure someone's satisfaction with the services you provide?

  • How do you handle problems or complaints?

  • Tell me about a time that you had to deal with a difficult scenario while you were providing services. What was the outcome?

  • What is your emergency protocol? What happens if there is an emergency while you are providing my services?

  • What qualifications or training have you completed?

  • What kinds of things do you do to be respectful while working in someone's home?