A support broker is someone a person chooses to help them manage their waiver budget and find services and support staff.
Support brokers can be paid or unpaid. A person can also be their own support broker, though they will not be paid for performing the service.
When to Apply this Service
The person’s service and support administrator, or SSA, will assess them for a need for Support Brokerage. If there is a need, the SSA will include it in the person’s individual service plan.
Support Brokerage means using the services of a support broker. The support broker works with the person and their SSA to develop a service plan and waiver budget for services.
A support broker can help the person with things like
- coordinating day-to-day services,
- communicating and coordinating with the person's SSA and financial management services entity, known as an FMS,
- selecting a provider and negotiating their pay,
- and helping the person understand their choices and responsibilities as an employer of support staff.
Providing this Service
Support Brokerage is provided on a one-to-one basis.
Support brokers may be paid service providers who are either independent providers or staff of a provider agency. They may also be unpaid volunteers. All support brokers must
- have at least an associate degree from an accredited college or university or at least two years of experience providing one-to-one support for a person with a developmental disability, and
- have successfully completed DODD's Support Broker online course.
A support broker cannot provide other SELF Waiver services.
Some people and entities cannot be a support broker, such as
- county boards of developmental disabilities or their employees,
- housing or adult services nonprofit corporations affiliated with a county board, or their employees,
- regional councils of governments or their employees,
- SELF Waiver providers, their employees, contractors or related entities.
Paid Support Brokerage can not be provided by a person’s
- parent, when the person with disabilities is younger than 18 years old,
- or family member, when the family member resides with the person.
Support Brokerage must be provided if it is included in the person’s individual service plan, or ISP.
Only paid support brokers are mandated reporters for Major Unusual Incident allegations of fraud and abuse.
Having a support broker is not mandatory for people using a SELF Waiver. The person using Support Brokerage must be able to perform duties that include budget and employer authority responsibilities.
A person can be their own support broker on an unpaid basis. If so, the person would be required to complete DODD's Support Broker online course.
Training Requirements for this Service
All providers of Support Brokerage must successfully completed DODD's Support Broker online course.
The person employing the support broker may determine any additional qualifications. Additional qualifications must be recorded in the person’s individual service plan.
Billing and Payment Information
All services must be delivered as specified in the individual service plan and authorized in Payment Authorization for Waiver Services, known as PAWS, to be successfully submitted for payment through eMBS.
Rates and limits for Support Brokerage are contained in the service rule's appendix.
Payment for Support Brokerage must not exceed $8,000 per waiver eligibility span.