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Guidance: Regional Residential Crisis Support Plan

This guidance includes the Regional Residential Crisis Support Plan and the Cross-Functional Flowchart for Residential Resource Crisis Response and Coordination (attached at right) to assist providers who are experiencing a residential crisis due to a lack of capacity or staffing from coronavirus (COVID-19). The regional teams outlined in these documents are to supplement and support local teams already in place and to assist those teams as needed.   

  • When a provider is experiencing a residential crisis, the Ohio Department of Developmental Disabilities (DODD) requests the provider look to first exhaust their internal resources. 
  • If the provider needs additional support, they should contact their local county board of developmental disabilities provider liaison to brainstorm solutions. 
  • If the local team requires additional support, they should contact the DODD regional residential support liaison in their region who will work to resolve concerns and, if appropriate, will engage the DODD Strike Team. 

Regional Residential Crisis Support Plan 

Purpose: To create a regional team structured to triage crisis issues that residential providers experience as a result of the COVID-19 state of emergency. 

The Regional Residential Crisis Support Plan is triggered when:   

A residential provider does not have the staff or residential capacity to service a location regardless of suspected or confirmed COVID-19 transmission within the home. 

The Regional Residential Crisis Support Plan operates as follows: 

  1. Provider
  2. County Board
  3. DODD Regional Residential Support Liaison
  4. DODD Strike Team
  5. State Emergency Management Team


STEP 1: Provider Identifies Crisis Scenario and Attempts to Find Solutions 

  • The provider shall try to use existing resources to address the need as best they can using local means within their control. This could include hiring new staff, incentivizing existing staff to return to duty, reaching out to local independent providers (IP), or signing contracts with other residential providers to loan additional direct support professionals (DSPs) during the crisis. 
  • If that does not address the crisis, proceed to Step 2. 


STEP 2: Provider Contacts County Board Provider Support Liaison for Help 

  • After exhausting existing resources within their control, the provider should contact their county board provider support liaison for assistance. The county board liaison will make every effort to work within that county’s provider community to address the staffing shortage through any available means. 
  • If that does not address the crisis, proceed to Step 3.


STEP 3: County Board Contacts DODD Regional Residential Support Liaison for Help 

  • If a county board is unable to use existing resources within their county’s control, the board should contact the DODD regional residential support liaison assigned to their region to explore possible solutions from other providers outside their county. The DODD regional residential support liaison will report all residential crisis issues to Sara Lawson and will utilize any and all means available within their region to address the need. This may include contacting volunteer regional provider association representatives to identify additional capacity available based on the availability of resources within the time frame the crisis is identified. 
  • DODD Regional Residential Support Liaisons 

  • Region Assigned Backup
    Northwest Duana Coleman, CRC Kim Mayne, Policy
    Northeast Julie Gregg, OSSAS Heidi Davidson, OSSAS
    Southeast Ann Weisent, OSSAS Kelly McGuire, CRC
    Southwest Matt Bavlnka, Polcy Lisa Ahlersmeyer, OSSAS
    Central Angel Morgan, OSSAS Beth Chambers, OSSAS; Kyle Corbin, Policy


  • If that does not address the crisis, proceed to Step 4.


STEP 4: DODD Regional Contacts DODD Strike Team for Help and Final Resolution

  • If DODD regional residential support liaisons cannot solve the problem with resources available to them, and all volunteer provider association representatives have been unable to identify additional capacity within the provider community, DODD regional staff will elevate the crisis to Sara Lawson, who will engage the DODD Strike Team. The Strike Team will consist of an “all hands-on deck” group of senior leaders at DODD who will work to take extraordinary measures using the all available departmental resources to ensure the crisis can be solved.  
  • If that does not address the crisis, proceed to Step 5.


STEP 5: DODD Strike Team Contacts State Emergency Management Team 

  • If DODD exhausts all options available to it, the department will contact the state’s top health officials and emergency management leaders to seek a final resolution outside the DODD’s control.  
  • The state emergency management team must provide final resolution to the crisis. There is no other option to elevate the concern past this step.