Web Content Viewer
Actions

Frequently Asked Questions

 

Top FAQs 

Updated on 9/15/22

1. Will OhioISP training be provided to individuals receiving services, families, guardians, and waiver providers?

Various trainings and resources are available on the OhioISP website. Please continue to check our website for future trainings and resources. 

2. Can we incorporate local tools and assessments?

Outside tools and assessments can be uploaded in the OhioISP Online system. Important information from these outside tools and assessments should be incorporated into the OhioISP assessment. 

3. Does each assessment question need to have an answer, even if it doesn't apply?

QIDPs and SSAs should consider each person's unique situation and determine if there are any sections and/or questions of the OhioISP that do not need completed. 

4. Will changes be made to the OhioISP format and online system?

No changes to the OhioISP format will occur at this time. Continual improvements are being made to the OhioISP Online system to improve functionality and user experience. 

5. The OhioISP Online system doesn't have a spell checker, can this be added?

If you wish to add a spell checker for the OhioISP Online system, you will need to download an add-on or extension to the browser. You can conduct a websearch, including the name of your browser, to find a spell checker to add (i.e., Grammarly, Language Tool, etc.). 

6. I see incorrect demographic information about a person who receives services and cannot edit it in OhioISP Online. What should I do?

OhioISP Online pulls contact information for the person and guardian, if applicable, directly from the Individual Data System application (IDS). If you work at a county board, be sure that information is updated in IDS. If it is updated in IDS and still showing incorrectly in OhioISP, or if you work at an ICF, please submit a ticket to itscallcenter@dodd.ohio.gov and include the name of the individual, their DODD number, and a description of what needs changed. 

7. I have gained access to DODD's OhioISP Online system, but I don't see anything yet. What do I do next?

Waiver Providers: In DODD's OhioISP Online system, the SSA will add providers and provider team members as they add services to the plan. Once you have been added as a team member to a person's plan, you will be about to see their information. For more information, see our onboarding information for Waiver Providers.

County Boards/SSAs: Check out the full onboarding guide for County Boards.

ICFs/QIDPs: Check out the full onboarding guide for ICFs

DODD also has support sessions available for those who need additional assistance: OhioISP Online Support Sessions

8. How will cost and schedule of services be completed with OhioISP?

The OhioISP does not include cost as this work is already completed in MSS. County Boards should use the OhioISP to assess a person's needs and then develop services that align with those needs. Using this information, county boards will continue their existing process of determining cost, schedule, and how they provide this information to the provider. 

9. How is private information kept secure in DODD's online systems?

 

Select a tab below to see the current frequently asked questions. 

Individuals, Families, & Guardians

General

I have a question. Who should I contact?

For questions related to the OhioISP, email OhioISP@dodd.ohio.gov.

 

I only see training for SSAs and QIDPs. Will training be provided to families and providers?

The External Workgroup, which is made up of a variety of stakeholders, is developing resources for both providers and families.

 

What does the OhioISP mean for me?

Check out this brief introduction on why OhioISP and what it means for people with disabilities and their families.

 

Samples or example plans would be helpful.  Will any be shared?

DODD and external partners have shared example plans using the OhioISP. They can be here found by clicking here.

 

Will the OhioISP be made accessible? 

DODD is working with Crawford Technologies to make the printed OhioISP ADA accessible. 

 

I don't want to use an IT system, can I still have an OhioISP?

Yes, you can still have an OhioISP, the method you currently use to sign and receive your ISP will still work with the OhioISP.

 

OhioISP Template & Process

As a person who receives services, what should I expect from the OhioISP process?

The OhioISP was made to get to know you! To make the best plan your team wants to know all the things you love. And all the things you don’t. Your plan will tell the people in your life how to help you live the best life. Sometimes your team is going to ask many questions. It’s ok to say, “I’m not ready to talk about that yet!” Your team wants you to feel safe sharing all the things you want and need. And all the things you don’t. Your plan is going to be the best when your team knows exactly how you feel. You’re in charge!

 

How do we make a single plan person-centered? We currently have different versions of plans for children/adults, waiver/non waiver, etc. How will this be addressed with the new plan?

OhioISP removes or adds questions in the assessment based on each person's situation, such as age or funding. While the template is standardized, the information gathered and content included should be specific, detailed, and unique to each person. In addition, there is the ability to customize the introduction page and make it unique to how the person wants it to look. 

 

The agency that supports me or my family member is not using DODD's platform, how will I access the OhioISP?

All individuals, families, and guardians, regardless of what system each county board or ICF is using, will be able to log in to DODD's platform to view and download the OhioISP.

 

SSAs & QIDPs

General

I have a question. Who should I contact?

For questions related to the OhioISP, email OhioISP@dodd.ohio.gov.

 

Samples or example plans would be helpful.  Will any be shared?

DODD and external partners have shared example plans using the OhioISP. They can be found by clicking here.

 

Will the OhioISP be made accessible? 

DODD is working with Crawford Technologies to make the printed OhioISP ADA accessible. 

 

Where are sessions located to sign up other than the DODD newsletters we get?

You can access upcoming trainings on the OhioISP by visiting the OhioISP Support page.

IT System

Our agency plans to use a third-party vendor to develop OhioISPs, how do we get started?

Your agency leadership should email the DODD ITS Call Center ITSCallCenter@dodd.ohio.gov to get started with the required process.

 

How will the IT system reduce duplication of effort in assessment and planning?

DODD's OhioISP Online system will take the summary information from the assessment and carry it over into the plan. Additionally, prompts have been included in the assessment that will drive planning discussions.

 

If there are going to be multiple vendors for the OhioISP, what will happen if an individual transfers into our county that was using one of the other IT platforms? How would our county or ICF access the OhioISP?

Because all information must be transferred to DODD's platform, County Boards and ICFs will be able to access that information once the transfer is complete.

OhioISP Rules & Compliance

Is a Comprehensive Functional Assessment (CFA) required in addition to completing the OhioISP?

No. all rule requirements related to the CFA can be captured in the OhioISP when completed properly. 

Our CFA includes more detail than the OhioISP's assessment. How do we ensure we do not miss something?

It should be noted that there is a great deal of variance amongst existing CFAs from ICF to ICF, and there may be items in a current CFA that are not required by rule. The OhioISP Discovery Assessment is standardized and designed to capture all rule requirements related to the CFA. It also is intended to be flexible based on each person's unique situation. You may include as much detail as necessary. If there is critical information to include, you should add it to the most appropriate assessment section. For more information, please reference the ICF Crosswalk for W-Tags and the OhioISP.

Is there still talk about doing away with the annual plans and redeterminations? 

Rule amendments have not been drafted at this time. However, changing the way we do revisions and redeterminations continues to be a consideration moving forward. We want the process to be more fluid and not so much about an annual “event”.

 

In the past, citations were given if revisions were not made and plan wasn't "actual" to what is happening now, this is especially relevant due to changes brought on by the pandemic and staffing crisis. How do we balance the information in the assessment and the reality of the staffing crisis?

The assessment should always include detailed information specific to that person, their wants and their needs - that is what makes a plan person-centered. When this information gets carried over into the plan the team should discuss how to realistically bring these details to life. All of our lives look different right now, we encourage teams to get creative to make things happen.  The DODD OSSAS unit monitors compliance and is taking staffing shortages into consideration when necessary.

 

 Who is required to take trainings Part 1- 3?

While currently only plan authors (SSAs and QIDPs) are required to take Parts 1 – 3 of the OhioISP training, we have heard others in the field are using these trainings to help better understand the OhioISP and what that means for them. Role specific training and guidance is being developed for providers, people who receive services and families/guardians. These trainings will not be required but will help support the unique role these groups have. Check out our training page for Parts 1-3 and other available events for plan authors.

As role specific training and guidance is rolled out, it will also be published on our OhioISP training page.

 

The updated SSA rule that went into effect on 10/1/21 indicates that teams are to address the continuous review process in ISPs and how many need to occur. Are you using the term monitoring in the outcome and continuous review process in the SSA rule section interchangeably with the monitoring that Ohio ISP video training talks about?

Yes, monitoring and continuous review process are used interchangeably. Both of these functions are meant to continuously assess implementation of the plan, what's working and what's not working, and complete the necessary follow up. 

OhioISP Template & Process

Will verbal consent be accepted when we have difficulty obtaining signatures?

While we acknowledge the challenges in obtaining signatures at times, written or electronic consent remains required for OhioISP approval. Verbal consent is rarely acceptable and requires prompt follow up with a written or electronic signature. Ensure documentation outlines the extenuating circumstances. 

If the physical signature cannot be obtained , or timely – how will that impact County Boards 15 day to provider timeline?  

The ability to obtain an electronic signature through the OhioISP system should help with this process, as SSAs and QIDPs will not always have to track down a physical/written signature.  Review and revise your process to ensure the 15-day timeline is met.  Document extenuating circumstances if timeline can not be met.

Can the OhioISP be sent out without signatures from all team members?  

The OhioISP is not approved/finalized in the system until the required signatures are obtained.  However, draft copies can be developed and sent out with the understanding that it is not an approved plan.

When revising the OhioISP, when is it necessary to collect new signatures?

In general, if the updates to the OhioISP change someone’s responsibility, then signatures would need to be obtained.  One example would be, if someone is not making progress on their outcomes and the SSA revises the outcomes or experiences, signatures would be needed.  Nothing in rule has changed regarding revisions.

Are the plan and assessment considered separate documents in OhioISP?

OhioISP is one document that includes assessment and planning.

How do we make a single plan person-centered? We currently have different versions of plans for children/adults, waiver/non waiver, etc. How will this be addressed with the new plan?

OhioISP removes or adds questions in the assessment based on each person's situation, such as age or funding. While the template is standardized, the information gathered and content included should be specific, detailed, and unique to each person. In addition, there is the ability to customize the introduction page and make it unique to how the person wants it to look. 

Does each assessment question need to have an answer?

QIDPs and SSAs should consider each person’s unique situation and determine if there are any sections of the OhioISP that do not need completed.  

The introduction page seems like a repeat of the information actually in the assessments.  Why are we doing this again?

It is meant to be a quick reference guide of the important things to know a person (at a glance).  Many people are very proud of this and the opportunity to customize this page with pictures, etc. Many individuals and providers have asked for a brief document (the Contact Page and the Introduction) that can be shared with DSPs or others that they do not want to share the entire plan with.

 

I love "digging deeper" getting to know others - but it takes time for me. My shortest commodity. How does the OhioISP help guide me to do this better?

Getting to know someone really well can take a lot of time, and many of you are already great at getting to know the people on your caseload. You talk to them on the phone, you text. You stop and chat when you see them at their day program or at the grocery store. If you’re a Q you probably see this person every afternoon when they arrive home. These are all opportunities to talk to the person and gather information to use in your assessment. DODD does not expect you and the person to sit down for multiple hours of back-and-forth questions. You’re gathering information on a person about every aspect of their life! Physical well-being, emotional health, community connections, how they advocate for themselves, do they know their medications? What are their abilities with paying bills and making a budget? How does trauma play a role? Getting to know someone well and putting that information into plain language, which can be understood by the whole team, takes time. Understanding the person, what they want and need, is the most important part of the OhioISP planning process. 

 

Why include specialized tools, such as speech therapy assessments or OSOC,  if they do not get printed as part of the plan?

Specialized tools and professional assessments are typically very lengthy and are rarely written in plain language. The expectation is for SSAs/QIDPs to summarize the key information and include it where relevant. This ensures key information is not missed (everything relevant is in one document, the OhioISP) and it is written in a way the team can understand. 

For ICFs, do we no longer have to have goals such has self-med, bathing, toothbrushing, etc.? Can these just be services we provide?

Yes, what you consider program goals can be put in the services/supports section or the outcomes section. Outcomes should be driven by what the person wants to work on and accomplish. 

Are the in-depth Restrictive Measure Notification (RMN) process/forms going to change due to the restrictive measures section of the OhioISP? Is the form for RMNs still required?

Current processes will need to continue.

Difficulty comes with those who are nonverbal. How do you know what they are proud of? Accomplishments, etc. 

Even if someone doesn't use words to communicate, they can use other ways of communicating such as body language, behavior, eye gaze, technology, etc. In the assessment and discovery phase, it is important to connect with teams members, including those that work closely with the person to better understand that person.

Its very hard to meet with DSPs or have them at meetings with the DSP shortages.  

DSPs hold very valuable information so be open minded about ways of connecting with them to gather that information. That may be you connecting with them while they work in that person's home or day services, a quick phone call, an email, or using other virtual options such as zoom. With the OhioISP it is intended that we move away from the traditional annual meetings and more towards ongoing conversations.

I found it difficult to not repeat myself in multiple sections throughout the OhioISP.

There may be multiple areas where information could fit, to avoid repetition it may be appropriate for something to live in multiple areas because of new information specific to that section. Do not copy and paste the same information in multiple places. If there is new information for a topic already mentioned, consider only including the new information. The important thing is getting the information first. The next step is determining where the information lives and you may decide you want to move the information elsewhere.

What if the assessment question does not ask exactly what I need or want to ask?

In the assessment the bolded question is the primary question, the following italicized text is conversational guidance. The person and team should lead the conversation and follow the conversational flow. There is no need to treat the assessment like a script – go where compelled!

What do I do if a question does not apply?

Not every question will apply to every person but be curious and open to where conversations lead you. Be sure to ask questions in a way that is tailored to each person. 

Is there a place in the ISP to incorporate MUI prevention plans?

When there has been a major unusual incident, we expect teams to begin with assessment to understand what has changed for the person and then utilize this information to drive the prevention plan. Prevention plans can be incorporated throughout the OhioISP including the Known and Likely Risks section. 

I serve a lot of people and their families who do not use technology, how will they sign and receive their OhioISP?

The method currently used with the person and their families to sign and receive their ISPs will still work with the OhioISP.

Onboarding & Implementation

I have taken the OhioISP Overview Trainings, now what?

Sign up to join a regional support gathering where plan authors are building confidence, competence, and connecting with each other. In addition, make sure you’re trying out the OhioISP – paper version so that you’re prepared to implement OhioISP. 

Providers (ICF, Waiver, & DSPs)

General

I have a question. Who should I contact?

For questions related to the OhioISP, email OhioISP@dodd.ohio.gov.

 

Samples or example plans would be helpful.  Will any be shared?

DODD and external partners have shared example plans using the OhioISP. They can be found by clicking here.

 

Will the OhioISP be made accessible? 

DODD is working with Crawford Technologies to make the printed OhioISP ADA accessible. 

IT System

If the county I provide services in is using a third party vendor, will we have the ability to get documentation sheets from the DODD's online platform instead of using the third party vendor?

Yes, providers will be able to log into DODD’s system and download any documentation sheets related to an active ISP. These doc sheets will be available in Word format so providers may edit and add their information as needed. 

Can providers retrieve OhioISPs from DODD's online platform instead of using third party vendors?

Yes, OhioISPs will be available in DODD's online platform as an accessible pdf if you are an active team member.  

Our agency plans to use a third-party vendor to develop OhioISPs, how do we get started?

Your agency leadership should email the DODD ITS Call Center ITSCallCenter@dodd.ohio.gov to get started with the required process.

 

How do we access the OhioISP Online (DODD's platform)?

Please send an email to OhioISP@dodd.ohio.gov for more information. In subject line, please indicate that it’s a question regarding DODD’s platform to ensure your question gets routed appropriately.

 

If there are going to be multiple vendors for the OhioISP, what will happen if an individual transfers into our county that was using one of the other IT platforms? How would our county or ICF access the OhioISP?

Because all information must be transferred to DODD's platform, County Boards and ICFs will be able to access that information once the transfer is complete.

 

As a waiver provider, we serve people in multiple counties, if each county is using a different system for OhioISP does that mean we also have to use multiple systems?

All providers, regardless of what system each county is using, will be able to log in to DODD's platform to view and download ISPs and provider documentation sheets.

OhioISP Rules & Compliance

Is there still talk about doing away with the annual plans and redeterminations? 

Rule amendments have not been drafted at this time. However, changing the way we do revisions and redeterminations continues to be a consideration moving forward. We want the process to be more fluid and not so much about an annual “event”.

 

Who is required to take trainings Part 1- 3?

While currently only plan authors (SSAs and QIDPs) are required to take Parts 1 – 3 of the OhioISP training, we have heard others in the field are using these trainings to help better understand the OhioISP and what that means for them. Role specific training and guidance is being developed for providers, people who receive services and families/guardians. These trainings will not be required but will help support the unique role these groups have. Check out our training page for Parts 1-3 and other available events.

As role specific training and guidance is rolled out, it will also be published on our OhioISP training page.

 

In the past, citations were given if revisions were not made and plan wasn't "actual" to what is happening now, this is especially relevant due to changes brought on by the pandemic and staffing crisis. How do we balance the information in the assessment and the reality of the staffing crisis?

The assessment should always include detailed information specific to that person, their wants and their needs - that is what makes a plan person-centered. When this information gets carried over into the plan the team should discuss how to realistically bring these details to life. All of our lives look different right now, we encourage teams to get creative to make things happen.  The DODD OSSAS unit monitors compliance and is taking staffing shortages into consideration when necessary.

OhioISP Template & Process

Are the plan and assessment considered separate documents in OhioISP?

OhioISP is one document that includes assessment and planning.

 

How do we make a single plan person-centered? We currently have different versions of plans for children/adults, waiver/non waiver, etc. How will this be addressed with the new plan?

OhioISP removes or adds questions in the assessment based on each person's situation, such as age or funding. While the template is standardized, the information gathered and content included should be specific, detailed, and unique to each person. In addition, there is the ability to customize the introduction page and make it unique to how the person wants it to look. 

 

Are the in-depth Restrictive Measure Notification (RMN) process/forms going to change due to the restrictive measures section of the OhioISP? Is the form for RMNs still required?

Current processes will need to continue.

 

Difficulty comes with those who are nonverbal. How do you know what they are proud of? Accomplishments, etc. 

Even if someone doesn't use words to communicate, they can use other ways of communicating such as body language, behavior, eye gaze, technology, etc. In the assessment and discovery phase, it is important to connect with teams members, including those that work closely with the person to better understand that person.

 

Its very hard to meet with DSPs or have them at meetings with the DSP shortages.  

DSPs hold very valuable information so be open minded about ways of connecting with them to gather that information. That may be you connecting with them while they work in that person's home or day services, a quick phone call, an email, or using other virtual options such as zoom. With the OhioISP it is intended that we move away from the traditional annual meetings and more towards ongoing conversations.

 

I found it difficult to not repeat myself in multiple sections throughout the OhioISP.

There may be multiple areas where information could fit, to avoid repetition it may be appropriate for something to live in multiple areas because of new information specific to that section. Do not copy and paste the same information in multiple places. If there is new information for a topic already mentioned, consider only including the new information. The important thing is getting the information first. The next step is determining where the information lives and you may decide you want to move the information elsewhere.

 

What if the assessment question does not ask exactly what I need or want to ask?

In the assessment the bolded question is the primary question, the following italicized text is conversational guidance. The person and team should lead the conversation and follow the conversational flow. There is no need to treat the assessment like a script – go where compelled!

 

Is there a place in the ISP to incorporate MUI prevention plans?

When there has been a major unusual incident, we expect teams to begin with assessment to understand what has changed for the person and then utilize this information to drive the prevention plan. Prevention plans can be incorporated throughout the OhioISP including the Known and Likely Risks section.

Onboarding & Implementation

Our QIDPs have taken the OhioISP Overview Trainings, now what?

QIDPs should sign up to join a regional support gathering where plan authors are building confidence, competence, and connecting with each other. In addition, make sure they are trying out the OhioISP – paper version to prepare for implementation of the OhioISP. 

As an agency, follow the onboarding preparation checklist for ICFs. There is a lot you can do to prepare to implement the OhioISP!

County Board, COG, and Leadership

General

I have a question. Who should I contact?

For questions related to the OhioISP, email OhioISP@dodd.ohio.gov.

 

Samples or example plans would be helpful.  Will any be shared?

DODD and external partners have shared example plans using the OhioISP. They can be found by clicking here.

 

Will the OhioISP be made accessible? 

DODD is working with Crawford Technologies to make the printed OhioISP ADA accessible. 

IT System

Our agency plans to use a third-party vendor to develop OhioISPs, how do we get started?

Your agency leadership should email the DODD ITS Call Center ITSCallCenter@dodd.ohio.gov to get started with the required process.

 

How will the IT system reduce duplication of effort in assessment and planning?

DODD's OhioISP Online system will take the summary information from the assessment and carry it over into the plan. Additionally, prompts have been included in the assessment that will drive planning discussions.

 

How do we access the OhioISP Online (DODD's platform)?

Please send an email to OhioISP@dodd.ohio.gov for more information. In subject line, please indicate that it’s a question regarding DODD’s platform to ensure your question gets routed appropriately.

OhioISP Rules & Compliance

Is there still talk about doing away with the annual plans and redeterminations? 

Rule amendments have not been drafted at this time. However, changing the way we do revisions and redeterminations continues to be a consideration moving forward. We want the process to be more fluid and not so much about an annual “event”.

 

 Who is required to take trainings Part 1- 3?

While currently only plan authors (SSAs and QIDPs) are required to take Parts 1 – 3 of the OhioISP training, we have heard others in the field are using these trainings to help better understand the OhioISP and what that means for them. Role specific training and guidance is being developed for providers, people who receive services and families/guardians. These trainings will not be required but will help support the unique role these groups have. Check out our training page for Parts 1-3 and other available events for plan authors.

As role specific training and guidance is rolled out, it will also be published on our OhioISP training page.

 

In the past, citations were given if revisions were not made and plan wasn't "actual" to what is happening now, this is especially relevant due to changes brought on by the pandemic and staffing crisis. How do we balance the information in the assessment and the reality of the staffing crisis?

The assessment should always include detailed information specific to that person, their wants and their needs - that is what makes a plan person-centered. When this information gets carried over into the plan the team should discuss how to realistically bring these details to life. All of our lives look different right now, we encourage teams to get creative to make things happen.  The DODD OSSAS unit monitors compliance and is taking staffing shortages into consideration when necessary.

OhioISP Template & Process

Can we incorporate local tools and assessments?

Outside tools and assessments can be uploaded in any section of the assessment. When a plan author uploads outside assessment information, they should summarize it in the section summary. Outside tools or assessments are not meant to be an alternative to the assessment questions but instead serve as supplemental information not captured in the assessment questions.  

 

Are the plan and assessment considered separate documents in OhioISP?

OhioISP is one document that includes assessment and planning.

 

What outside assessments, like OSOC (Onsite-Oncall), will be incorporated in into the plan?

The OhioISP Online platform will initially host only the OhioISP. The plan is to develop, build, and incorporate an Assessment Center to further streamline in the future.

 

Why is the Introduction Page (titled “All About Me”) the very last page?

The paper version was put in order of how an SSA or QIDP would complete it. When printed or scanned, it can be arranged however the team prefers.

 

How do we make a single plan person-centered? We currently have different versions of plans for children/adults, waiver/non waiver, etc. How will this be addressed with the new plan?

OhioISP removes or adds questions in the assessment based on each person's situation, such as age or funding. While the template is standardized, the information gathered and content included should be specific, detailed, and unique to each person. In addition, there is the ability to customize the introduction page and make it unique to how the person wants it to look. 

 

Why include specialized tools, such as speech therapy assessments or OSOC,  if they do not get printed as part of the plan?

Specialized tools and professional assessments are typically very lengthy and are rarely written in plain language. The expectation is for SSAs/QIDPs to summarize the key information and include it where relevant. This ensures key information is not missed (everything relevant is in one document, the OhioISP) and it is written in a way the team can understand. 

 

For ICFs, do we no longer have to have goals such has self-med, bathing, toothbrushing, etc.? Can these just be services we provide?

Yes, what you consider program goals can be put in the services/supports section or the outcomes section. Outcomes should be driven by what the person wants to work on and accomplish. 

Onboarding & Implementation

Our staff have taken the trainings. Now what?

SSAs should sign up to join a regional support gathering where plan authors are building confidence, competence, and connecting with each other. In addition, make sure they are trying out the OhioISP – paper version to prepare for implementation of the OhioISP.

Please follow the onboarding preparation checklist. There is a lot you can do to prepare to implement the OhioISP!