​CRM Training

DODD is working to update many of our online applications like the Individual Data System (IDS) and the Level of Care (LOC) applications to provide better integration with other statewide systems, including the Ohio Department of Medicaid's (ODM) new eligibility system, Ohio benefits.

As applications are updated, they are moved to a dynamic new platform called Customer Relationship Management (CRM).

Beginning July 1, 2015, IDS will have a very different look and feel that users will find easier to navigate. IDS will still be available by logging into DODD's online applications with your username and password.

DODD will transfer information from the IDS into the new platform, so users will still have access to their work. Just in case any information is overlooked in this data-transfer, a read-only version will remain available.

Watch for more online applications to expand in CRM this year!

Questions? Contact IDS.Support@dodd.ohio.gov. Questions related to LOC applications can be referred to LOC@dodd.ohio.gov.

Individual Data System (IDS)

CRM Guides 
LOC Product Guide

Guardian Information

Providers

CRM/IDS Resources

County Boards

CRM/IDS/RMN Training
DODD is working to update many of our online applications like the Individual Data System (IDS) and the Level of Care (LOC) applications to provide better integration with other statewide systems, including the Ohio Department of Medicaid's (ODM) new eligibility system, Ohio benefits.