To be an Agency Provider

PCW Reformat Delay: PSM in Testing

Earlier this year, the department announced that its online application Provider Certification Wizard or PCW is being "re-platformed" to a new, more user-friendly system called Provider Services Management (PSM). 

PSM will take the place of PCW in guiding providers through the process of submitting new and renewal applications, however it will launch statewide later than anticipated. While the department previously stated that PSM would be available on August 28, extensive testing and data validation are still underway, with the goal of ensuring a smooth transition from PCW to PSM.

This extended timeline means that providers submitting new or renewal applications will have more time to complete applications in PCW before the system is replaced by PSM.

Watch for more information, including a new PSM launch timeline in Memo Monday and next week’s Pipeline.

An agency provider is an entity that directly employs a chief executive officer (CEO) and at least one other person for the purpose of providing services to people with developmental disabilities.

Below are some requirements of agency providers and the chief executive officer (CEO).

For more requirements see rule 5123:2-2-01 Provider Certification.

The agency must

  • Be a for-profit corporation, non-profit corporation, limited liability company, or limited liability partnership.
  • Have an employer identification number from the IRS.
  • Have an employer identification number from the bureau of workers' compensation.
  • Have comprehensive general liability insurance in the amount of at least five hundred thousand dollars.
  • Have established internal system to ensure compliance with requirements for providers, employees, and contractors.
    • This includes things like background checks, certification, service delivery, documentation, and billing for services.
  • Employ a CEO (or another person designated in writing by the CEO) that will be actively involved in the day-to-day operation of the agency and oversee the provision of services.
Helpful Documents
CEO Tips


Provider Timeline

The CEO must

Helpful Documents
  • Be at least twenty-one years of age.
  • Have a valid social security number.
  • Have the ability to read, write, and understand English.
  • Have a high school diploma or general education development (GED) certificate.
  • Have a bachelor's degree from an accredited college or university or have at least four years of full-time (or equivalent part-time) paid work experience as a supervisor of programs or services for people with developmental disabilities.
  • Have at least one year of full-time (or equivalent part-time) paid work experience in the provision of services for people with developmental disabilities, which includes responsibility for:

      • Personnel matters
      • Supervision of employees
      • Program services
      • Financial management

Steps to becoming an Agency Provider

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1View the Initial Overview online training. This orientation for agency providers is required for certification.

Click here for technology requirements for viewing the training.