This is the second in a series of articles that offers more information and tips on using Rapback. Visit DODD's website for information about Rapback and employment background investigations.
Download a printable PDF
Now that you have established an account with Rapback, you can begin to enroll employees.
To enroll an employee in Rapback, the employee's background check cannot be more than a year old. If the background check is more than a year old, you must obtain a new BCI check in order to enroll the employee in Rapback.
An employee's BCI check that states it was (1) an FBI check only, (2) Poor Quality Fingerprints, or (3) a Request of Copy cannot be entered into Rapback. The employee will need to have a new BCI check to be entered into Rapback.
Authentication Number: Is the unique identifier assigned to each fingerprint submission. It is located on the BCI Background Results near the top.
Enrollee: Term for employees that are required to be in Rapback.
a. Locate the "Authentication Number" on the BCI Background Check (Figure 1) and enter the number in the box marked "Authentication Number" and click "Search" (Figure 2).
b. The name associated with the "Authentication Number" will appear (Figure 4). If the name matches your employee, click "Enroll."
When an employee leaves your agency or no longer needs to be in Rapback (as they are no longer in a direct services position), the person is to be removed from Rapback. To Disenroll an Employee from Rapback:
1. Within Rapback, click on "Enrollment" and then click on "Disassociate Enrollee(s)."
2. If you do not have the "Authentication Number," click "Forgot Authentication Number" and enter the first name, last name and last five digits of the employee's social security number and click "Search." If a match is found, it will display the name associated with the "Authentication Number" (Figure 6).
3. If the name associated with the "Authentication Number" matches your employee and the additional information, if any, click "Unenroll" (Figure 7).
4. You will receive a message indicating confirming unenrollment.