Prospective 811 tenants' access to the 811 Program will be coordinated by a Services and Support Administrator (SSA). SSAs (or individuals at boards who assist with Housing) will act as 811 Referral Agents. SSAs who wish to refer individuals to the 811 Program will be offered training regarding the program requirements as well as the referral process. SSA's will be trained to use the online pre-screening, assessment, intake and referral platform known as SocialServe. Information about upcoming Referral Agent training dates is posted under Trainings.
Post-training, SSAs will use SocialServe to refer eligible individuals to the 811 Program. When an apartment becomes available that matches the individual's need as expressed in their online application, the 811 Waitlist Manager will contact the SSA and the individual to make a referral to the apartment complex to fill out a property-level application. If an apartment is unavailable at the time the online application is completed, or another qualifying individual is in a higher priority position for an available apartment, the individual will be placed on the 811 waitlist until an apartment is available.